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ITSM20F勉強の資料、ITSM20F合格体験記

NO.1 Different types of events are reported to the Service Desk. Which event is an incident?
A. A request for the installation of a new bookkeeping package
B. Information about the rollout of a specific application
C. A report that the printer is not working
D. A notification that a new toner cartridge has just been installed in a printer
Answer: C

ITSM20F割引コード   

NO.2 Quality Management Systems can assist organizations in enhancing what?
A. Supplier satisfaction
B. Customer satisfaction
C. Relationship with third parties
D. ISO/EC 20000
Answer: B

ITSM20F一発合格   

NO.3 In recent months at a transport company with 1500 desktops, dozens of requests have been received
for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?
A. Capacity Management
B. Availability Management
C. Service Level Management
D. Configuration Management
Answer: A

ITSM20Fおすすめ   

NO.4 What is known as a temporary solution that enables the user to continue working?
A. Workaround
B. Known Error
C. Service Request
D. Request For Change (RFC)
Answer: A

ITSM20F合格率   ITSM20Fディレクトリ同期   

NO.5 One of the activities of Problem Management is the analysis of historical Incident and Problem data held
in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
A. Error Control
B. Problem Control
C. Proactive Problem Management
D. Identification of root causes
Answer: C

ITSM20F無料模擬試験   ITSM20F模擬問題   

NO.6 What would increase the amount of detail in the Configuration Management Database (CMDB)?
A. Increasing the number of records in the CMDB
B. Increasing the use of the CMDB
C. Increasing the scope of the CMDB
D. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
Answer: D

NO.7 What has to be included in a well defined process?
A. Expected outcomes
B. Statistical support
C. Functions
D. Timelines
Answer: A

ITSM20Fおすすめ   

NO.8 Through which process does the implementation of new or changed services, including closure of a
service, need to be planned and approved.?
A. Change Management
B. Business Relationship Management
C. Service Level Management
D. Release Management
Answer: A

ITSM20F問題集   

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試験番号:ITSM20F勉強の資料
試験科目:「IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)」
最近更新時間:2016-01-08
問題と解答:78

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投稿日: 2016/1/9 15:31:08  |  カテゴリー: EXIN  |  タグ: ITSM20F認証試験EXIN